Terms & Conditions
1. Customer Service
If you have any questions about your order or product, our Customer Service team is here to help.
Phone: 1300 809 526
Hours: Monday to Friday, 8:30am – 5:00pm (AEST)
2. Pricing & Payment
- All prices are in Australian Dollars (AUD) and include GST where applicable.
- Shipping charges apply unless otherwise stated.
- Metro Melbourne, Sydney & Brisbane: $25
- Regional areas and all other states: $45
- Payment must be received in full before your order is dispatched.
- If payment cannot be processed, your order will not be accepted.
3. Order Confirmation
Once your order has been placed, you'll receive an order confirmation email sent to the email address provided at checkout.
4. Delivery
We ship Australia-wide from our Melbourne warehouse.
Most orders are dispatched within 2 business days.
Estimated delivery times:
- VIC – 2 business days
- NSW – 2 business days
- SA – 2 business days
- QLD – 3 business days
- WA – 5 business days
- NT – 5 business days
Delivery times are estimates only and may vary during promotional periods, public holidays or due to courier delays. Once your order has been shipped, you'll receive a tracking email.
Please note:
- We currently deliver within Australia only.
- We do not deliver to PO Boxes.
5. Returns & Exchanges
Manufacturing Faults
If you believe your product has a manufacturing fault and it was purchased directly from the Maxi-Cosi Australia website, please contact our Customer Service team.
Products purchased through an authorised retailer must be returned to the original place of purchase.
Products being returned should include all original packaging, manuals, accessories and labels where possible.
Once the fault has been assessed and approved, we'll arrange a repair, replacement or refund in accordance with Australian Consumer Law.
Change of Mind Returns
If you've changed your mind, we're happy to accept returns purchased through the Maxi-Cosi Australia website, provided:
- The return is requested within 28 days of purchase.
- Proof of purchase is provided.
- The product is unused, in original condition and includes all packaging, manuals and accessories.
- The item is suitable for resale.
Return shipping costs for change of mind returns are the customer's responsibility. Approved refunds will be processed using your original payment method.
Bundle Purchases
Where products are purchased as part of a promotional bundle, individual items may be returned provided they meet the above return conditions.
If only part of a bundle is returned, the refund will be calculated based on the standard individual selling price of the item(s) retained at the time of the original purchase, rather than the promotional bundle price. Any applicable postage charges will also be deducted from the refund.
This ensures the promotional bundle pricing only applies when all items purchased as part of the bundle are retained.
Gift with Purchase
If your order included a complimentary Gift with Purchase, the gift must also be returned if returning the qualifying product(s) for a refund.
If the Gift with Purchase is not returned, or is returned damaged or not in a resaleable condition, Maxi-Cosi reserves the right to deduct the recommended retail value of the gift from your refund.
6. Order Cancellations
Orders may be cancelled before they have been dispatched.
If your order has already shipped, our standard returns policy will apply.
Please contact Customer Service as soon as possible if you wish to cancel your order.
7. Incorrect or Damaged Deliveries
If you've received the wrong product or your order has arrived damaged, please contact our Customer Service team as soon as possible.
We'll arrange for the correct product to be sent or work with you to resolve the issue quickly.
8. Return Shipping
For change of mind returns, customers are responsible for return shipping costs until the item has been received by Maxi-Cosi. We recommend using a tracked postal service.
For approved faulty, damaged or incorrectly supplied products, Maxi-Cosi will cover reasonable return shipping costs.
9. Product Assessment
Returned products may be inspected to determine whether the issue is covered under Australian Consumer Law.
Following assessment, we may offer:
- A repair for minor faults.
- A replacement, repair or refund for major faults.
- No remedy where damage has resulted from misuse, accidental damage or abnormal use.
If no fault is found or the damage is caused by misuse, return freight or assessment costs may apply.
10. Product Support
If you're having difficulty using your product, please contact our Customer Service team before returning your item. Many issues can be resolved quickly with product guidance or troubleshooting.
11. Refunds
- Refunds are processed using your original payment method.
- Please include all accessories and manuals with returned products.
- Proof of purchase is required for all returns.
- We may request identification when processing change of mind returns.
12. Privacy
Maxi-Cosi respects your privacy and handles all personal information securely and in accordance with applicable Australian privacy laws.
Updated July 2026