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Consumers who have experienced an accident often contact us for help. As a safety brand, we want to offer the best possible support during this time. In the event of a car accident your car seat may have unseen damage. The Maxi-Cosi Accident Exchange Service* offers new for old replacement of your car seat, giving you peace of mind. One less thing to worry about as a new parent.

What do you need to do?

  1. Complete the below Accident Exchange online form within 31 days of the accident. Applications received after this date will not be considered. Please contact our Customer Service Team on 1300 809 526 (Mon-Fri 8.30am-5.00pm, AEST) if you have any questions.
  2. Make sure you have an official police report or insurance claim¹ to submit with your completed Maxi-Cosi Accident Exchange Form.
  3. All required documentation must first be submitted via email in order to arrange collection of your damaged child restraint.
  4. We will deliver by mail² a new comparable child restraint to make sure your child can travel safely.

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