Frequenty Asked Questions
Stroller Warranty

Maxi-Cosi reserves the right to change the conditions of the complimentary extra warranty at any time.

How do I claim warranty?

  • The 3+1 year warranty offer is valid on new Maxi-Cosi prams, including Laika, Zelia and Dana For2 and Laika Carry Cot.
  • The extra year of warranty will be assigned to products that are fully registered online at https://www.maxi-cosi.com.au/ within 3 months of purchase and have proof of purchase
  • Full registration means complete product and profile registration, subscription to Maxi-Cosi newsletter.
  • The extra year of warranty will be automatically assigned to all stroller registrations.

What is covered by the complimentary extra warranty?

  • All manufacturing faults on the chassis, seat frames, plastic seat parts, and wheels

What is not covered by Warranty?

  • Normal wear and tear
  • Accidental or intentional damage, abuse or neglect
  • If purchased second hand or from an unauthorised reseller (eBAY, Gumtree, etc)
  • Corrosion or rust on the wheels and chassis due to extreme environmental conditions, including high humidity, salt spray, ice or snow or due to insufficient maintenance
  • Incorrect assembly or the installation of a third party part or accessory not compatible with the original design
  • Improper storage/care of the product
  • Damage to fabrics as a result of normal handling and daily use
  • When the product has not been used for normal use and in accordance with the manufacturer’s instructions
  • If a repair or modification has been carried out by an unauthorised party or if the product has been dismantled with no authorisation from Maxi-Cosi
  • Airline/Transport damage: check carefully your Maxi-Cosi product after it has been handled by the airline (or other transporters) and submit the claim directly to them.
  • Consumer dissatisfaction with the product in terms of disliking the fit, weight, functionality, colour or style
  • If the serial number has been damaged or removed.

Did not get your questions answered by FAQ?

For any questions please contact Maxi-Cosi customer service on available between 8:30am to 5:00pm Monday to Friday excluding public holidays AEST. Call 1300 809 526.