Frequently Asked Questions
Lifetime warranty

Are rips and tears covered by the Lifetime Warranty

Rips, tears, burns and holes resulting from daily use are not covered under the terms of our Warranty. We understand that even the best cared-for product can meet with an unforeseen or unexplained accident. If your Maxi-Cosi becomes damaged and this damage is not covered by our warranty, we can repair it or supply a spare part at a reasonable charge, when available, where available.

I hear Maxi-Cosi has a Lifetime Warranty. What do I need to do to get it?

Our Lifetime Warranty applies if you are the first user and only when you registered your purchase (car seat) within 3 months of your purchase. For all requests under this Warranty regarding defects in materials and workmanship, you must present original proof of purchase accompanied with the Lifetime Warranty certificate you receive after registration. The Lifetime Warranty commences March 1 2016, so any product purchased after this date is covered.

What does Lifetime mean?

Lifetime is defined as the period of use by the registrant for his/her children. The Lifetime Warranty does not cover hand-me-downs, or secondary purchase of the car seat. The lifetime of a Maxi-Cosi car seat is 10 years on shell and 3 years on fabric.

What does the Lifetime Warranty cover?

Our Lifetime Warranty covers any manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manuals. If a Maxi-Cosi product ever fails due to a manufacturing defect, the product will be repaired or replaced without charge, or a spare part will be made available to you.

What is not covered by the Lifetime Warranty?

Our Lifetime Warranty does not cover damage caused by normal wear and tear, accidents, abusive use, negligence or the consequence of failing to comply with the user manual. Examples of normal wear and tear include wheels and fabric worn down by regular use and the natural breakdown of colours and materials over extended time and use. Repairs do not give entitlement to extension of the warranty.

Who can register for the Lifetime Warranty?

Our Life Time warranty is recognised by your Maxi-Cosi authorised dealer, for the first user. You must present original proof of purchase accompanied with the lifetime warranty card you have received after registration.

I am still a little confused, what can I do?

Our Life Time Warranty is created for your peace of mind. If you are still unsure, or have any questions please call our customer service team.